Thank you for choosing DeshLibrary.com for your book purchases. We always strive to ensure that the correct books reach you in good condition. However, if you receive an incorrect, damaged, or defective book, it may be eligible for replacement in accordance with our policy.

Please Check the Book Upon Delivery

Customers are requested to carefully check the book in the presence of the courier/delivery representative at the time of delivery.

If you notice any issue with the book, such as:

• Torn or missing pages
• Damaged cover or binding
• Major printing defects
• Water damage or other physical damage
• Receiving a wrong book instead of the book you ordered
• Missing or incomplete parts of the book

you must inform us about the issue within the specified time.

Time Limit for Reporting an Issue

If you find any problem with the book, you must contact our Customer Care team within 24 hours of receiving the book.

Mobile: 01731422413
Email: deshlibrary1987@gmail.com

When reporting an issue, you may be required to provide your order number along with clear photos/videos of the affected book, if necessary.

Replacement requests reported after 24 hours of delivery will generally not be accepted.

Replacement Policy

If you receive an incorrect book or a book that was damaged or defective at the time of delivery due to an issue on our part, our team will review the matter and provide a replacement if the request is found to be eligible.

For replacement:

• If the same book is available in stock, it will be replaced with the same book.
• If the same book is unavailable, you may, upon discussion with us, choose another book of equal value.
• Under no circumstances will the price of the book be refunded in cash, through bank transfer, mobile banking, or any other payment method.
• Any subsequent delivery/courier charges related to the replacement will be borne by the customer.
• The returned book may be inspected by our team before a replacement is approved.

Cases Where Replacement Is Not Applicable

Replacement will not be accepted in the following cases:

• The issue is reported more than 24 hours after delivery.
• The book has been damaged due to the customer’s use or negligence.
• The book has writing, marks, folds, or any other alterations made by the customer.
• The book has been torn or otherwise damaged after delivery.
• The original condition of the book has been altered.
• The customer simply changes their mind or no longer wants the book.

Important Instructions

Please check the book carefully at the time of delivery. If you notice any issue in the presence of the delivery representative, please inform us immediately whenever possible.

If you discover any problem after accepting the delivery, you must notify us within 24 hours by phone or email.

Every replacement request will be reviewed and approved by our team based on the applicable terms of this policy.

Special Note

DeshLibrary.com does not provide refunds for book purchases. In eligible cases, we will provide replacement only, subject to the terms and conditions of this policy.

Any subsequent Delivery/Courier Charge for a replacement will be borne by the customer.